COUNTRY ROADS PET SITTING

(609) 894-0393

Service Procedures, Policies and helpful hints

ORDERING AND CONFIRMING, PLANT WATERING, LAST MINUTE INSTRUCTIONS, SERVICE AIDS,
PAYMENT POLICIES, EARLY RETURNS, KEYS, FOOD AND SUPPLIES, EMERGENCY CONTACT,
PET ILLNESSES AND MEDICATIONS, TIMES OF VISITS, DOG WALKING SERVICE,
VISITORS TO YOUR HOME WHILE YOU ARE AWAY

 

FUTURE SERVICE

As a valued client of Country Roads Pet Sitting, our service is available to you with a minimal amount of notice. Service can usually take place within 24 hours of a phone confirmation. Emergency service is also available and can usually take place within 6 hours of a phone confirmation.

It is the client’s responsibility to ask for the latest pet sitting rates when calling. Country Roads Pet Sitting reserves the right to refuse service to any client.

Country Roads Pet Sitting does not maintain regular office hours. Generally you can reach us between the hours of 8 am and 10 am or 7 pm and 9pm.

ORDERING AND CONFIRMING SERVICE – PROCEDURE

It is important that we review the instructions for pet & plant care with you, the client, verbally before service begins, to insure that we have the correct dates and times of service as well as feeding and medication instructions. Good communications is essential to providing quality trouble-free pet care.

Confirmation of service means that Country Roads Pet Sitting has talked to you on the phone and obtained the updated information for the service.

Country Roads Pet Sitting WILL NOT service a client from a phone message left on our answering machine or an email. You must confirm verbally the conditions of service before service will start.

If no one is available when you call, please leave details of service you require and a phone number where we can reach you to confirm. We will return your call promptly upon your return.

PLANT WATERING

Remember to leave a watering can or container for indoor plants that need to be watered. Please be specific when placing your service order with regard to the watering instructions for plants. Country Roads Pet Sitting will not be liable or responsible for any browning, wilting or dying of any plants. We are not plant specialists and will water only according to the schedule and instruction you have requested of us.

CHANGE OF INSTRUCTIONS – LAST MINUTE INSTRUCTIONS
If after ordering and confirming service, you have changes that you wish to make, you MUST CALL the changes into the office. If you would like to leave written instructions for the petsitter, please be sure to put your instructions in a place that is visible to the pet sitter and will be safe from being lost. We ask that you do not leave notes regarding change in medication, food or any other information which could be detrimental to your pet if the note where to be lost.

SERVICE AIDS FOR YOUR PET SITTER
Try to keep food & supplies in as few places as possible and closest to the work area as possible. Example: All food and medicine are on the kitchen counter. The pets are fed in kitchen. The sitter can use the sink to clean pet dishes.
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We ask that you leave a roll of paper towels or a hand towel for the sitter to use in cleaning up dishes and pet messes. A small vacuum and broom is also a good idea to help the petsitter keep things tidy.
A scrubbing pad or sponge is also greatly appreciated.

Please leave utensils such as a spoon, fork, knife, manual can-opener, etc. that may be required to prepare the pets meal. Leave these near the food or in the area where the meal preparation is to be accomplished.

PAYMENT POLICIES

Payment of the balance due is to be paid at the first scheduled visit. If you are arranging for daily walks, please leave your payment at the first scheduled visit of each week. Leaving your payment in the pet sitters work area would be greatly appreciated. If you return home early from your vacation, we will credit your account for the remaining balance which you can apply to any pet sitting visits for up to one full year. If you return home later than scheduled, we will bill you for the balance due.
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EARLY RETURNS – 4 HOURS NOTICE REQUIRED

It is your responsibility to call Country Roads Pet Sitting to inform the sitter that you have returned early. A four hours notice is required, otherwise the sitter will make the scheduled visit. It is up to you to decide if you want the sitter to perform the service when they arrive. You will be charged for the visit in either case.

KEYS

It is advisable to leave a second key to your home with your emergency contact person. You should advise Country Roads Pet Sitting of this fact. Key pick up charges are currently $5.00. We recommend you choose the permanent key method.

FOOD AND SUPPLIES – RE-SUPPLY CHARGES
Please make sure you have enough food, medications, supplies, etc. for Country Roads Pet sitting to perform the service according to your instructions. If a shortage occurs, additional supplies will be purchased and you will be charged for reimbursement expenses and a $10.00 service charge.
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EMERGENCY CONTACT

Be sure to let your emergency contact person know that you are going out of town and that Country Roads Pet Sitting is taking care of your pets. We will not change instructions or cancel service from any person unless authorized by you when ordering service.
Your emergency contact person should be someone who can make a decision for you in the event of an emergency, i.e., water pipe breakage/flooding, electrical problems, etc. You should have an emergency contact person that lives close to your home if possible. You can have as many emergency contact people listed as you wish.

PET ILLNESSES AND MEDICATIONS

All pet medications and illness or treatment must be discussed with your pet sitter before you leave. Communications concerning your pets’ health is essential to provide quality service for your pets.
If illness to your pet occurs while you are away you will be responsible for any medications or other supplies which may be ordered by your veterinarian plus an additional $10.00 service charge

Although you have filled out a vet release form, it is advisable to call your vet before you leave and let them know that Country Roads Pet Sitting is caring for your pets while you are away. You may want to leave a credit card number or a check with your vet to cover any possible expenses. Please call the office if you need to fill out a new vet release form and we will mail one to you.
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TIMES OF VISITS

Country Roads Pet Sitting requires a minimum of a two hour time frame for each scheduled visit. We will make every effort to visit the client’s home during the time period specified by the client. During heavy volume periods of the year such as major holidays and when emergencies occur, the time of the visit may be changed by Country Roads as needed. Any changes made will not be made to the detriment of any of our clients’ pets.

DOG WALKING SERVICE

Country Roads Pet Sitting service includes a 10 minute maximum dog walking/exercise in the standard service agreement. If you desire to hire Country Roads Pet Sitting exclusively for dog walking, please call the office for more information.
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VISITORS TO YOUR HOME WHILE YOU ARE AWAY

The security of your home and the safety of the pet sitter are of paramount importance. Please inform us of anyone who may be staying , visiting, working, etc in your home during your absence.

Our policy upon entering a home and finding the house has been disturbed in some manner is to immediately leave the home (for our own safety) and contact you at your away number and then contact the police to investigate (for your security).

If we have discussed in advance that visitors to your home are okay, you should instruct your visitors to leave a note on the door or in the pet sitters work area stating that they were at the house. The pet sitter will not accept changes or cancellations to the service from friends, neighbors, relatives etc, unless we have agreed upon this in advance of the service and you have given your authorization for same. It is our policy not to discuss details of your absence with anyone except in the case of an emergency.

IT IS OUR DESIRE DELIVER THE HIGHEST QUALITY SERVICE
POSSIBLE. IF YOU HAVE ANY QUESTIONS OR COMMENTS,
PLEASE CALL COUNTRY ROADS PET SITTING
SHEILA (609) 894-0393